How We Refurbish Our Mattresses - Giving Sleep a Second Life: At Emma, we believe in reducing waste without compromising on quality. Our Refurbished mattresses are expertly refurbished to give returned products a second chance — and to offer you a more sustainable way to sleep better. 1. Careful Selection Returned mattresses from our 200-night trial are thoroughly inspected. Most have only been used for a few nights and show minimal signs of wear. Only those that meet our high standards are selected for refurbishment. 2. Deep Cleaning & Disinfection Every selected mattress undergoes a professional cleaning and disinfection process to ensure full hygiene. We follow certified procedures to make sure the core materials are fresh and safe for use. 3. Brand-New Cover Replacement To restore the mattress to a like-new condition, we fit it with a completely new, unused cover — ensuring cleanliness and a refreshed look and feel. 4. Final Quality Check Before reaching you, each refurbished mattress is tested for comfort, structure, and overall quality. Only those that pass our strict checks are offered as Refurbished products.