Novilla 25cm Memory Foam Pocket Sprung Mattress

Very easy to order, so much choice and the quality is fantastic. I knew what I wanted and it arrived 3 days later. Delivery good too. When opened it was exactly what I had expected. Such a good deal too and can't wait to try it out.

Really Comfy son was happy with it

Came damaged and no resolution, can’t say on quality as couldn’t use it

Absolutely amazing mattress! Super comfortable

I ordered a small double bed from Wayfair and specifically chose delivery for 19 June, as it was the day I was moving into my new home. Unfortunately, only part of the order arrived. After contacting customer service, a replacement was arranged, which initially restored my confidence as it arrived before my move. However, when I opened the package, I discovered that the assembly instructions and all of the screws and fixings were missing, making the bed completely unusable. I contacted Wayfair again and was told they would need to contact the manufacturer and that replacement parts could take 1–2 working days to be issued. This means even more delays and, most importantly, my daughter is left without a bed to sleep in. What should have been a simple purchase has turned into a stressful and frustrating experience involving incomplete deliveries, missing parts, repeated calls to customer service, and ongoing delays. Moving home is stressful enough without having to deal with basic issues that should have been prevented through proper quality checks. I have completely lost confidence in both the product and the service provided. I have requested a full refund and for the bed to be collected, as I no longer wish to deal with further delays. Very disappointing experience. I would not recommend purchasing from Wayfair based on my experience. Would give 0 stars