Awful service - half of order missing- still no response - awful will never shop with wayfair again

I loved this rug when it first came. It was beautiful. Unfortunately, it fills the vacuum canister every time I vacuum it, and I believe that is what has caused it to fade significantly. See my photo attached. The section that was under our couch still has beautiful color and pattern, but the rest has become dull and faded.

The rug has a flaw. It appears a row of yarn is missing. I will place the rug where the flaw is less obvious. I’ve added 2 photos. Enlarge photo so you can see the flaw.

This is a great rug! The colors are just as it appears online, and the texture is woven, but soft. Shipping was prompt, and the item was well packaged. It unrolled and was flat on the floor in just a few hours. Seems to be very durable so far.

Very happy with this purchase. Returned the 9x12 in a different color (Pigeon) bc it was too big for our space and ended up getting this more brown color which is richer and goes well with our dark dining furniture. The rug is soft (feels like chenille) and looks more expensive than it is. It is VERY slippery without a rug pad. We got an 8x10 rug pag underneath as pictured and had to cut it down. The rug is a bit shorter in length than 10 inches (as advertised) and probably 7ft 9inch in width rather than the 7’10” that’s it’s listed as.