Dispatching to
Assembly Required
Year-Round Use
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Rated 3.3 out of 5 stars
Showing 1-3 of 3 reviews
Rated 3 out of 5 stars
Received the pergola a week later than told initially. Started to assemble only to notice halfway through the job ,the 2 plates (S) in the instruction leaflet were missing .Not to happy about it at all . Trying to find a phone number to talk to someone is a mission .Ended up writing a email trying to explain the bits that were missing ,upshot was offered a partial refund ,if I could find a solution myself ,because the manufacturer could replace the missing bits !.managed to fix it myself ,not impressed wayfair
Rated 4 out of 5 stars
While overall the product is excellent, there was some damage to some posts on delivery. There were also 3 missing poles making the connection of the tarp impossible. However very prompt customer service to a high standard were able to support me with a solution although the whole experience was highly inconvenient. Would be 5 stars on the product, delivery & customer service But 1 off for damaged posts & for the missing parts.
Rated 3 out of 5 stars
Rated 4.6 out of 5 stars13 total votes
