Hulme 7 Seater Rattan Garden Furniture Set Reclining Chair Light Grey

I’m not happy. Difficult to assemble and not the right stuff to fit. This is too short.

Oh dear…. My review is mainly due to the mess up over this furniture - in fairness the furniture itself looked nice and seemed quite sturdy, but I haven’t built or used it. It should arrive in 4 boxes, but only 3 arrived. I won’t go on about the ensuing saga but suffice to say I’ve had piles of unboxed furniture around my house for over a week, couldn’t build it as each box seems to contain random parts, so I had arms of the chairs but no back, sofa back but no arms etc etc. Wayfair staff have been helpful via email but have given up finding my lost box and issued a refund. Now I’ve got to re-box a huge pile of bits and pieces to be collected at some point, hopefully soon. UPDATE - furniture collected 7:30am Sunday morning with no prior notice from Wayfair. Two chaps had no clue what they were collecting and could hardly fit in it their van, which involved a loud phone call to their head office from one of them in the street, all the time whilst their van was running diesel fumes everywhere….. Wayfair clearly are living in the past with their level of customer service….. very poor. As I said, it’s a shame as what I saw of the furniture it looked nice! Also, unless you feel very confident doing self build, don’t attempt this yourself, there are dozens of different screws, nuts, bolts etc and the multiple pieces of the furniture are not marked or labelled in any way.

FANTASTIC GARDEN FURNITURE SHAME ABOUT THE ASSEMBLY TEAM WHO NEVER TURNED UP ON THE 2ND MAY AND TO THIS DAY 7TH JUNE STILL HAVEN'T. NOW RINGING WAYFAIR FOR MY REFUND ON THE ASSEMBLY CHARGE.

Quality product, easy to build and looks great

Great product but 3 stars for the lack of good customer service policy. Arrived 2 days earlier than stated. I bought in the sale and then way-day sale appeared which meant the product was £120 lower. rather than offering me the further price sale i have been advised to return and then re-order, seriously need to re-look at their policy and think outside of the box. quite disappointed in overall experience.