Not going to put this together for a few weeks but I have found this the only way to share my appalling delivery experience. On ordering by phone Wayfair said their carrier would deliver no earlier than today and if delivery failed they would make 2 further attempts on the next 2 days. They added that the carrier, in this case XPD, would let us know a delivery slot by text message and if needed this would allow us to get back to them to make arrangements. THIS DID NOT HAPPEN.
WHAT ACTUALLY HAPPENED -
The day before the earliest quoted delivery date, at 10 AM the carrier sent a text to say that it would be delivered between 2:45 AM and 4:45 AM. So they were telling us that they intended to deliver IN THE MIDDLE OF THE NIGHT, ABOUT 7 HOURS BEFORE THEY ACTUALLY SENT THE TEXT MESSAGE! Obviously have a time machine. On accessing the tracking system, as the text could not be replied to, an email address was given as a contact for the carrier. I emailed this person 6 times that day and they completely ignored me and did not deliver that day.
They delivered the today, without notifying us of a slot and left the item in an unsecure place (nearly £500 worth) in the one place where had it rained it would have been ruined. I got home a lot earlier than expected and found the package and was able to move it indoors a few minutes before a torrential downpour.
This is our first and last transaction with Wayfair. Wayfair may be good, the product may well be good - their choice of carriers and the accuracy of the information given on the phone is terrible and so we cannot trust them again and will not.
To Wayfair - your choice of carrier, XDP, and the inaccuracy of your telephone order taker have lost you any future custom from us and I suspect we are not the only ones.
