Upholstered Bed

I've had this bed for all of 6 months and it is already broken to the point I cannot use it. Extremely bad quality. The screws have been enveloped by the frame on one side and the frame has bent on the other side. I'm the only person who sleeps on this bed. I don't understand how it could be so damaged. You can see the first photo is what the screw should look like and then the others is what shape they're in now.

Gorgeous bed, so sturdy! I was worried about it being squeaky, as metal beds often are, but not one decibel! So beautiful and comfy and really easy to put it together to (it was only a one person job!)

I love the look but it’s not that solid - wish it was heavier

Yes, for a guest bedroom. No, for main bedevery night. The fittings lack strength as does the metal used for the frame. It started squeaking after 5 weeks, every night use. And no, the bolts did not require tightening as I was hoping for a quick fix and checked, multiple times!!

Bed looks ok, don't like the cheep "brass" painting fin the edges but ok. Big problem is that the supports for the central bar, and the nuts that are required for the bolts aren't in the packing. Also... no instructions. Who do I speak to?