This chair is really lovely, I wanted to use it a while before reviewing as my previous chair was so different. There was a slight problem after delivery that was sorted out straight away. The chair is very comfortable with good back support and looks really stylish and smart. Delivery were almost instant, buying on the Sat delivered Monday morning. The original order was made via the phone and the person helping was brilliant and very knowledgeable and gave good clear advice on the purchase I was making as it was an Open Box purchase. Thank you