Modern Oversized Corner Sofa L-Shaped Corduroy Sofa With Storage Pockets

Dear Senior Executives I am writing as a Wayfair customer who has now faced two consecutive disastrous sofa orders. After a recent house move, I chose Wayfair for a sofa purchase. I was promised delivery on Friday after confirming with multiple customer service agents, and I took a day off work. However, the delivery company arrived outside the agreed window and left the package outside my door on the first attempt, despite being promised three attempts by your team. After receiving it, the sofa pieces were mismatched in both color and orientation. Despite this, I gave Wayfair a second chance. Layla, an executive services manager, reached out and assured me this was not the standard Wayfair experience. Once again, I carefully ordered a sofa directly with a sales member to avoid mistakes. I ensured every detail was correct, yet due to a glitch, I was charged for a rug instead of the sofa, despite having gone through the sales process with a team member. Now, I’m out of pocket, waiting for a refund, and forced to wait another 24 hours for a new gift card. This means, once again, I will miss the critical bank holiday window I had to receive the sofa. This is not just a one-off. The first time, the wrong color and orientation was sent this time, a rug was ordered despite explicit instructions. After countless hours across departments, I feel completely let down. How many other customers have been through this After being promised better service, I am left wondering if this is a joke by the sales member ordering a rug instead of the sofa we discussed or a complete disregard for my time and finances. I have tried contacting Layla, but have had no follow-up. This is so serious, I am begging you to escalate this to senior management and rectify the situation immediately. How can ordering a sofa from your company be so complicated (which is an understatement

Better than I expected, very soft and comfy

Very comfortable,perfect for if you have not a lot of space in the hallway,come in to boxes and just unpack simple and for the price !!

Lovely corner sofa arrived earlier than expected great service

What a fantastic sofa, so comfy and stylish. Large and so easy to get out the packaging. Come in to smallish boxes